You need both experts and good operation models. You want to get visible results quickly, and thus want the whole ICT management or part of it as a full service. You want to set clear goals to the service and follow their progress – the execution, management and leadership you wish to outsource to a competent partner.
Example: A company operating in the Baltic region has outsourced its ICT Infrastructure service management to Sofigate. The company’s goal was to speed up the infrastructure development and cut costs by professional management and leadership.
Example: A business differentiated as its own company needed working ICT solutions fast. The company authorized Sofigate to manage their ICT as a full service. Sofigate is now responsible for the procurement and management of business aligned ICT services.