Sofigate

Sofigate boosts and automates ICT management processes with the help of the ServiceNow–solution. Gartner has stated the ServiceNow as one of the most progressive IT service management solutions. Sofigate is a reseller and an implementation partner of the system and has done Finland’s largest implementations with its customers.

The most typical services are:

• Incident and problem management
• Change management
• Self-service and order –portals for the end users
• ICT task management
• Configuration management

Our ServiceNow–based services are:

Application service:

• We provide the ServiceNow ITSM-solution for ICT management organizations and ICT service providers.
• Solutions can be based on a customer specific environment at the customer or a shared customer environment at Sofigate.
• We deliver ServiceNow also in Finnish.

Implementation service

• We implement the customer’s ITSM-solution based on the ServiceNow–system.
• The implementation is done together with the customer. Sofigate participates or takes responsibility in planning the roadmap and processes, configuring the system and holding the trainings.
• The implementation is done in phases with Sofigate’s methods.

Business support services

• If agreed, Sofigate takes responsibility on tasks that have traditionally been the customer’s responsibility
• We can for example take care of the customer’s ICT asset and contract management
• The customer can also outsource the ServiceNow–system administration to Sofigate.

www.service-now.com

Contact:

Jori Kanerva
Senior Executive

+358 400 421 070
jori.kanerva (at) sofigate.com