FINDING A COMMON LANGUAGE BETWEEN BUSINESS TECHNOLOGY AND NONPROFIT WORK
When developing a new system together, the key to success is good communication. How do you find common ground when introducing cutting-edge technology and new business processes to a global nonprofit organization?
“The key to any functioning relationship is good, honest communication. Sofigate’s team has really been able to listen to us and transform our needs into functioning IT solutions,” says Husso.
The key to building lasting IT solutions lies not in presenting the partner with the flashiest option, but finding the best fit for the needs of the organization. “Our consultants have extensive experience in delivering very complex solutions, which helped with handling the tight schedule. But with UN Women Finland, our most important skill was being able to listen,” says Perret.
GROW THE CORE: AUTOMATION BRINGS NEW FOCUS TO NON-PROFIT WORK
UN Women Finland’s CRM project grew from a very simple need: to serve monthly donors better. By largely automating the most time-consuming processes such as billing and user management, the organization has been able to redirect important internal resources to other work.
“In a nutshell, we are now able to provide all our donors better service through saved time – which is not easy to achieve,” says Husso.
Currently, Sofigate continues to advise UN Women Finland on how different processes can be automated further and on the additional possibilities offered by Salesforce.
“What we have discovered together is that constant development is the best way forward. Even on a tight budget, it’s possible to keep improving processes so that the customer has more resources to focus on important work,” Perret says.