Accelerate your career by joining the Sofigate growth journey

Sofigate is the Nordic leader within Business Technology transformations and was awarded ServiceNow EMEA Elite Segment Partner of the Year in 2021. We are more than 600 management and technology consultants across Denmark, Finland and Sweden, working with advisory and implementations of a range of services at some of the largest and most exciting Nordic companies. More than 200 of our consultants are specialized within IT Service Management and ServiceNow, most of them based in our offices in Finland and Stockholm, Sweden or in our nearshore team in Hungary.

Sofigate is on a journey to become Northern Europe’s leading Business Technology management company with a targeted revenue of 500 million euros by 2025. To support this ambition, we are heavily expanding our presence in Denmark and the Southern Sweden, which are covered by the Öresund team.

We are experiencing a rapidly increasing demand for our services, especially within ServiceNow.

Therefore, we are now looking for a ServiceNow Lead in Öresund to manage projects we deliver in Denmark and Southern Sweden with specialists from our entire organization, and to take the lead on building a ServiceNow delivery team based in Öresund.

Role description

We are looking for an exceptional talent that already own the competencies to manage ServiceNow projects, and who can also bring the ambition, vision, and strategic mindset to build our ServiceNow team in Öresund.

The ServiceNow Lead in Öresund will report directly to our Practice Lead in Öresund (head of all technology implementations) and will have the following key responsibilities and tasks:

  • Project Manager of ServiceNow projects, leading cross-border multi-functional project teams consisting of Sofigate’s ServiceNow and IT Service Management experts from all locations
  • Advise and guide clients on ServiceNow best-practices, functionality and architecture
  • Analyzing, identifying and designing business value in projects based on ServiceNow
  • Designing business processes and requirements as well as planning and facilitating workshops
  • Supporting existing clients in our Solution Center

While also focusing heavily on:

  • Building the ServiceNow team in Öresund, setting the ServiceNow strategy together with the Öresund leadership team, driving recruitment, onboarding and training activities, supporting marketing and employer branding activities etc.
  • Connecting with the wider Sofigate community and ServiceNow Center of Excellence, while taking the lead in developing the best-practice ServiceNow delivery methodology in Öresund
  • Growing existing client relationships and taking part in sales activities


We are looking for a super ambitious candidate who wants to embark on an exciting career path within an organization where there is a genuine chance to make an impact and influence the direction for the company and yourself. We also expect that you bring:

  • Deep knowledge and passion for ServiceNow and IT Service Management
  • As a minimum, a bachelor’s degree within a relevant field, e.g., business, economics, innovation or in a technical subject such as computer science, engineering or mathematics
  • 3+ years of experience in roles related to ServiceNow (or similar platform) and IT ServiceManagement from a top consultancy, ServiceNow implementation partner or an industry-leading organization
  • ServiceNow and preferably ITIL certifications
  • Experience with project management and an eagerness to take responsibility
  • Excellent strategic and analytic skills and a mindset for technology
  • Skillset for establishing close collaboration and interacting with clients at all organizational levels, managing complex stakeholder landscapes and facilitating dialogue
  • Ability to communicate complex ideas effectively verbally and in writing
  • Permanent residence in Copenhagen / Malmö area

We offer you a chance to work with outstanding best-in-class ServiceNow and IT Service Management experts, while shaping your own career. You will be surrounded by a team of highly experienced and driven professionals ready to support and share their knowledge at every turn of your journey.

We have a very open and collaborative team culture, and a flat hierarchy. We invest in our people’s continuous development, enrolling you in the Sofigate Academy, while we will also gladly support your potential ambitions for relevant certifications.  We offer a hybrid workplace environment, where you can combine working from our offices in Copenhagen or Malmö and from your home. 

We want you to succeed and we want you to help us grow.

If you have any questions to this position, you are more than welcome to contact Michael Koch E: or M: +45 60586999.

We can’t wait to hear from you!

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