Customer experience and relationship management

Your customers expect a seamless end-to-end experience with your brand – a happy customer is likely to become a loyal customer.

We help you create a first-class experience for your customer with industry leading technology, proven best practices and experienced experts.

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Your full-service customer experience & Salesforce partner

Every single one of a company’s core processes affects its customers' experience. Sales, Marketing, Master Data, Logistics and Finance all have a touchpoint to your customer. Therefore you need holistic, end-to-end business technology design to manage the complexity of customer experience.

In order for your customer experience to be top-notch, you need to have the a perfect combination of the right technology, operating model and capable people in place. We are your unique partner in building your business technology capabilities, helping you to lead the entire transformation journey to building exceptional customer experience. Starting with business design, service design and user experience design, we implement technology solutions and ensure the organisation learns and embraces the new way of working – all in an agile way.

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FOUR BUILDING BLOCKS OF CX TRANSFORMATION

Practical tools for planning and driving CX transformation

Establish common language, alignment​ and prioritization

We bring business and IT together already in the early design stages to ensure business-oriented prioritization of the digital transformation. ​

Our design fundamentals include customer-centric mindset, practicality, speed, data-driven decision making and focus in operational efficiency.

Fast delivery

Business sprints ensure Instant quality, clarity and visibility on progress

As you face growing customer expectations, we introduce new capabilities matching your needs and implement them into production fast.

Continuous improvement as a service

Our team are familiar with your business, therefore they can turn digital innovations into well managed business technology

We help you gain the most business value out of the entire Salesforce ecosystem.

As you face growing customer expectations, we your partner introduce new capabilities matching your needs anasd implement them into production fast.

Expertize on flexible terms

Our management​ and technology​ professionals complement your teams with whatever capabilities you need.

End-to-end customer experience capabilities

With the help of world-class technology, proven concepts and the best experts, we build a solid foundation for your customer experience. This way you have time to focus on the most important thing: your customer. You'll have full visibility to all customer data in one place, helping you understand their needs and adjusting your operations and offering accordingly.

Our design concepts simplify topics often considered difficult. This helps your business and IT work close together resulting in business-oriented prioritisation of the digital transformation.​

We implement technology in business sprints guaranteeing fast results and use live system demos providing visibility on progress and allowing instant feedback to direct the work.

Technology is worthless unless utilised by its users. This is why all deployments include inspiring change management and training sessions resulting in exceptional user experience.

We stand right beside you as you face growing customer expectations. Our continuous business transformation development ensures you stay on top of your game by implementing new capabilities faster than anyone else.

Where do you stand in CX Maturity levels?

Customer Experience Maturity is divided into 5 different levels. Fill out the self-assessment form and know where your organization currently stands with CX. You’ll get the results immediately, and we’ll be happy to continue the discussions with you whenever suits you the best.

Test your CX Maturity

SALESFORCE PARTNER SINCE 2013

You don’t need to spend time comparing the different technology solutions, we have done it for you: Salesforce is one of the most innovative companies in the world. The ecosystem offers all the needed technology for you to lead and manage your customer experience – under one roof. It covers the needs of all users and functions from marketing and sales to customer service.

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We’ll guide you on your Customer Experience path

DESIGN – IMPLEMENT – IMPROVE

Our unique design concepts – co-created together with customers – bring efficiency and structure to the first step of the path: the design phase. We know that successful design results in brilliant customer and user experience and cannot be achieved unless business and technology work seamlessly together from the very early stages on.​ CX Capability Map – one of the main outcomes of the Business Technology Design methodology we use – summons essential customer experience capabilities and how they interact with other business functions’ capabilities such as production, delivery and R&D. 

We gather the best team out of our 600 experts to handle the implementation successfully. Our professionals work side by side with your key stakeholders.

We help you to continuous develop and gain the most business value out of the entire Salesforce ecosystem. ​As you face growing customer expectations, we introduce new capabilities matching your needs and implement them into production fast.  

We are there for you the whole way of your transformation – just ask our customers!

Want to know more? Give us a call or email!

Juhana Tormilainen

juhana.tormilainen@sofigate.com

What is the current status of CX in organizations? We interviewed Nordic customer experience leaders – download the study: 

This product includes GeoLite2 data created by MaxMind, available from http://www.maxmind.com.