Sofigate as a Double Gold Partner was proud to be a sponsor at the ServiceNow Madrid Release event held by ServiceNow in Copenhagen March 14 with the theme “Future of Work”.

At the event, highlights for new functionality in ServiceNow’s Madrid version was revealed as well as two interesting case stories from Maersk and Copenhagen Airport. The case stories highlighted how you can benefit from utilizing the extensive possibilities in ServiceNow when looking outside of your usual thinking. All was spiced up with a fantastic location and great food.

At the Sofigate booth, we had engaging discussions with a variety of companies on how to leverage thoughts on IT Service Management. Even on Enterprise Service Management, as Sofigate has a firm belief that you have to prepare yourself for the Future of Work to ensure competitive advantage.

Important thoughts in preparing yourself for the Future of Work should focus on how to design user experiences and identify digital transformations. Theses should serve both your employees and customers in the best possible way across the enterprise.

Now is the time for organizations to rethink the future of work across Demand, IT Service Management, IT Operation, Customer Service and HR to create productivity gains. The Future of Work should focus on the creative and strategic activities that give meaning for employees and value for customers. Knowledge work certainly requires a perfect blend of human and machine intelligence as well as capabilities within the Agile approach.

Sofigate has extensive experience on how to prepare yourself for the Future of Work to ensure competitive advantage as we have done hundreds of portal solutions for ServiceNow. Sofigate have invented the Digitalization Platform concept which implements Sofigate’s best practice models for the management of Business Technology on ServiceNow’s platform. It includes pre-defined ServiceNow configurations that Sofigate has developed together with our customers and is based on the experience from 100+ implementation projects. The Digitalization Platform provides production-ready, tested and documented solutions that enable the fast track to value and ensures that you as a customer can focus on gaining the benefits quicker.

Sofigate is much more than just implementation or operation of your ServiceNow platform. We can lead you all the way from creating or adjusting your Enterprise Service Management Strategy through Ways of Working, optimizing or implementing processes and tools. In addition do we help assure that our customers are getting the best possible Operating Model to guarantee world-class Service Operation and Service Excellence. Sofigate has together with our customers invented the open source Business Technology Standard to underpin the full journey in a proven, structured and pragmatic way to ensure full value. Read more about our new standard here.

/Author: Peter Balslev 

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