THE CURRENT STATUS OF CUSTOMER EXPERIENCE MANAGEMENT

– A 2020 STUDY

We interviewed Nordic customer experience leaders of medium and large companies between February and April 2020 to find out what’s the current status of CX.

the best of current customer experience management practices

Good customer experience is highlighted in the strategy documents of more and more companies, but the way of leading and managing customer experience is still trying to find its shape.

We interviewed customer experience leaders to find and share the best practices, highlight some of the problems and share tips on how to bring your CX to the next level.

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Find out your current Customer Experience Maturity level – A self-assessment

We created a self-analysis for you to find where you currently stand with customer experience. Fill the survey; you’ll get the results right away and we’ll be happy to discuss further!

Test you CX Maturity

Juhana Tormilainen

Business Executive

+358 400 698 390

juhana.tormilainen@sofigate.com

Liisi Koivu

Senior Advisor

+358 50 2460

liisi.koivu@sofigate.com