On-demand webinar:
Knowledge 2026 in a nutshell
What business and technology leaders need to know about the future of ServiceNow and AI – on demand
Couldn’t make it to Knowledge 2026? We’ve got you covered.
Knowledge is ServiceNow’s flagship event where customers, partners, and industry leaders come together to explore the future of AI, automation, enterprise workflows, and digital transformation.
From May 5–7, the global ServiceNow community gathered to discuss the trends, innovations, and platform developments shaping the next generation of enterprise operations.
Now you can catch up on the highlights – in one practical session.
Join our on-demand webinar Knowledge 2026 in a Nutshell to hear the key announcements, emerging trends, and strategic insights from this year’s event.
The session is hosted by Juha Kujala, Executive CTO, and Antti Mäkinen, Director, Platform Innovations, who attended Knowledge 2026 to explore the latest developments firsthand. In this webinar, they discuss what the newest ServiceNow innovations mean in practice, where AI-driven transformation is heading, and what organisations should focus on next to create sustainable business value.
Fill in the form to access the recording:
What you’ll learn
In this webinar, we explore the trends, innovations, and strategic themes shaping the future of ServiceNow and enterprise transformation.
You’ll gain insights into:
- The most important announcements and themes from Knowledge 2026
- How AI and automation are evolving across the ServiceNow platform
- What agentic AI could mean for enterprise operations and workflows
- Emerging approaches to enterprise service transformation
- The growing importance of AI governance, orchestration, and visibility
- What business and technology leaders should prioritise next
- Practical observations and recommendations from our experts
Key themes from Knowledge 2026
AI-driven enterprise transformation
AI is rapidly moving from isolated use cases to enterprise-wide capabilities. Organisations are now looking beyond efficiency gains toward new operating models, faster decision-making, and scalable automation.
The evolution of ServiceNow
ServiceNow continues to expand from workflow automation into broader enterprise orchestration, AI-enabled operations, and cross-functional transformation.
Governance and control
As AI capabilities grow, organisations also need stronger governance, transparency, and visibility across platforms, workflows, and data.
Creating sustainable business value
Technology alone does not create transformation. Long-term value comes from combining technology, leadership, and human insight in ways that support continuous change.