Issam Sersar
ServiceNow Architect
Issam Sersar is a ServiceNow Architect at Sofigate with more than four years of hands-on experience across IRM, ITSM, ITAM and CSM. He combines architectural leadership with hands-on development, taking a structured, analytical approach to turning complex business requirements into practical, scalable ServiceNow solutions.
Issam has worked with organisations in regulated industries such as financial services, logistics and life sciences, and brings strong skills in stakeholder management, automation and workflow optimisation. He is particularly interested in how AI agents and Autonomous IT are changing IT operations, and how organisations can benefit from greater automation while maintaining visibility and control.
