Sami Laurinantti
Coach
My passion during my career has always been around understanding the Customer, Business and Individual needs and trying to simplify the deliverables and message to match the actual requirements. Living in a complex world simplification is often a time consuming process. I have been able to hone these skills having worked in diverse roles and global multicultural environments and organisations. Prior to joining Sofigate in 2015 I have worked 15+ years in Account Management leading Customer Teams as well as Business Development positions primarily in the Telecoms industry on the operator side as well as equipment vendor side. For the past four years at Sofigate I have been focusing on Service Management and SIAM Customer assignments, leading our Service Integration Practice team as well as concept development. I am also a Head Coach at the Sofigate Academy coaching the best practices of Service Management as well as running DevOps simulations. I have experience in implementing and leading a Service Integration Function (SMO) at a Customer environment as well as coaching Customers to increase the maturity of their SIAM practice in multivendor environments. The most rewarding aspect of coaching is interacting and sparring with the students. Applying theory into practice can vary depending on the unique environment and the challenge is to understand those individual requirements. Coaching is also a learning experience for myself as we discuss different scenarios and specific organisational challenges of the students during the training days. Life work balance is important and outside work I spend time with my family and friends. I like to stay fit and enjoy exercising and playing different sports such as golf, basketball and tennis. Traveling and seeing the world has always been important for our family.