Sofigate AI Agent strategy drives breakthrough results – new business unit to extend success to customers
Sofigate’s ambitious strategy to agentise all employees by the end of 2025 is already showing remarkable results in trials: employees become more versatile, productivity rises, and work quality is standardised to best performer level. This breakthrough stems from Sofigate’s AI Agent Program launched earlier this year, with a €3 million investment to industrialise AI agent training, development, scalable architecture, deployment, and governance. Building on these achievements, Sofigate now establishes a new business unit to deliver the same benefits to customers and also appoints Chief Capability Officer Niina Uusi-Autti as Sofigate’s Deputy CEO.
Disruptive AI: Sofigate guides customers into the era of enterprise AI services
To scale the impact of its AI Agent Program beyond its own organisation, Sofigate is establishing a new Disruptive AI business unit. The mission of this unit is clear: to plan and lead customers’ transformation into the new era of enterprise AI services. By moving beyond fragmented experiments, enterprises can unlock scalable and structured AI adoption that reshapes the way their businesses operate.
Chief Capability Officer Niina Uusi-Autti will lead the ramp-up of the new business unit, and alongside this responsibility she has been appointed Deputy CEO of Sofigate.
“Enterprises are at a turning point. AI agents represent the third wave of AI evolution, and the winners will be those who start agentising their business and leveraging agents widely in knowledge work across all levels of the organisation. Sofigate’s new Disruptive AI business unit will help organisations in this new era by combining strong business expertise with capability building and an AI agent architecture that enables the execution of enterprise-level transformation programs”, says Niina Uusi-Autti, CCO and Deputy CEO of Sofigate.
The new business unit will be fully operational in early 2026. It will leverage Sofigate’s transformation expertise and its proven AI agent architecture, development and governance model to give customers a reliable and accelerated way to embed AI into their core operations.
Sofigate’s proven capability: turning AI agents into enterprise advantage
At the heart of Sofigate’s competitive edge is the Sofigate AI Agent Library, designed to agentise all key Business Technology Standard-based roles in business technology development and management. Based on early testing, the Library delivers a 20–40% efficiency impact across critical activities — from defining business needs and planning implementations to designing solutions, leading development sprints, and managing releases, rollouts, and service operations. By accelerating these functions, the Library empowers organisations to achieve more with the same resources significantly faster while raising the overall standard of execution.
Underpinning the Library is the modern AI Agent Architecture, which ensures scalability and reliability of enterprise AI services. The architecture provides common core elements for all agents to improve behaviour and minimise hallucinations, while remaining easily adaptable to organisation-specific needs and benefiting from continuous common updates. Just as importantly, the agents can be operationalised in the platform of the customer’s choice, whether ServiceNow, OpenAI, Microsoft Copilot, or other ecosystems.
The same architecture, common elements, platforms, and know-how can be applied far beyond Business Technology Standard-based roles to a wide variety of domains and use cases. Customer and citizen services in the private and public sectors, global business services, and administrative tasks in all industries are just a few examples where AI agents can deliver transformative value. Sofigate, together with ServiceNow, Salesforce, and leading enterprise customers, is preparing to launch new enterprise AI agent services tailored to different verticals.
Media contacts:
Anna de Torres
Chief Marketing Officer, Sofigate
+358 50 5766015
anna.de.torres@sofigate.com
Sofigate is the leading Business Technology company in the Nordics, pioneering enterprise AI services with its unique expertise in transformation, ServiceNow, Salesforce, and AI agents. We are the founder of the Business Technology Forum and the developer of the globally recognised Business Technology Standard. Our team of more than 800 professionals operates across nine offices in six countries: Finland, Sweden, Norway, Denmark, Hungary, and Poland. Sofigate has net sales of EUR 150 million and is predominantly owned by its management and employees. www.sofigate.com
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