Sofigate’s sustainability work advanced significantly in 2025: AI became part of everyday work and customer satisfaction reached a world-class level
Sofigate’s sustainability report, published for the second time, shows clear progress across several areas.
Real impact with AI
In 2025, Sofigate took a significant step when we equipped all our employees with AI agents. The agents support day-to-day work, improve productivity and enhance quality. At the same time, our employees’ AI capabilities continue to grow, strengthening our competitiveness in a rapidly evolving operating environment.
The use of AI can be compared to driving a car. If it’s only used to speed around a parking lot, it creates unnecessary emissions without real value. When the car is used for drives that matter to society, such as keeping services and everyday life running smoothly, its use is justified. In this case, the importance of proper training for drivers and adherence to traffic rules is also emphasised.
We have moved from AI experimentation to ways of working that genuinely benefit our customers and our business. When the adoption of AI is guided by clear goals, strong capabilities and responsible operating models, it becomes a tool that improves efficiency and creates sustainable competitive advantage.
AI embedded across operations
In 2025, we founded the AI Agent Factory, which enables the design, build and use of AI agents at an industrial scale. An AI operating model was also introduced that allows us to lead the development and deployment of AI agents in a systematic and reliable way. We help businesses identify the most impactful AI use cases while ensuring data privacy and regulatory compliance.
We also established a new Disruptive AI business unit, whose role is to help organisations transform their business, processes and operating models for the AI age.
We also promote AI capabilities more broadly in society. During the year, we joined the AI 1000 initiative coordinated by AI Finland, which aims to strengthen AI skills in Finnish companies. In addition, we decided to launch a pilot in which we recruit six young adults to build AI agents to support job search and help young people transition into working life.
“AI and responsibility must go hand in hand. Organisations that invest in the use of AI and developing their employees’ capabilities boost both their competitiveness and their people’s readiness for the future of work,” says Anna de Torres, Chief Marketing Officer at Sofigate.
Environmental impact measurement is improving
We are enhancing the measurement of our environmental impact and emissions calculations step by step. Monitoring Scope 1–3 emissions across the entire value chain will become more precise as the quality of data improves. This helps identify increasingly effective ways to reduce the ecological footprint of operations.
“For us, sustainability means concrete actions above all. We are developing our operations so that we can use new technologies responsibly while reducing our environmental impact,” notes Virpi Hentunen, Chief Financial Officer at Sofigate.
A clear change can be seen in IT devices. Emissions associated with their purchase fell by approximately 47 per cent compared with the previous year. In 2024, Sofigate’s headquarters relocated, which increased purchases of IT equipment. In 2025, this is reflected in a significant decline in emissions from IT devices.
Customer satisfaction reached a world-class level
Sofigate’s Net Promoter Score (NPS), which measures customer satisfaction, increased from 67 to 70. This is an exceptionally high level for a professional services organisation. The results are based on our annual Customer Experience Study.
Customers particularly value our ability to translate business objectives into practical technology solutions. As many as 98 per cent of our customers who responded to the study say that collaboration is inspiring when developing new solutions, and a full 100 per cent rate the quality of work delivered as excellent.
“High customer satisfaction shows that our way of working brings real value to customers. Together with our customers, we build their ability to transform and achieve measurable business benefits through business technology as their long-term partner,” says de Torres.
Open Business Technology Standard supports technology capabilities in society
The Business Technology Forum, owned by Sofigate, develops and maintains the globally used Business Technology Standard (BTS). It’s an open-source management framework used to plan, build and run business technology.
We have already created several AI agents around the framework to support our digital leadership and development work. The goal is to further increase the number of role- and task-based agents in the first half of 2026.
The use of the model has expanded internationally, particularly in the United Kingdom, the United States and India.
“The Business Technology Standard provides an open framework for leadership and for integrating business and technology in organisations around the world. It’s one concrete way in which we strengthen the responsible use of technology. In this way, we can contribute to building better digital services and advancing technological capability in society,” de Torres concludes.
Sofigate key figures 2025
- Over 800 employees across six countries
- 43% women, 57% men
- Customer satisfaction (NPS) 70
- Over 350 active customers
- Revenue EUR 142 million
- ISO 27001 certification
- IT device recycling rate close to 100%
Read about sustainability at Sofigate.
Sustainability Report 2025
Want to know more about our sustainability report? Read the latest sustainability report.
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