How can NCC reorganize its IT function so that IT could help develop the business side on a more strategical level while also providing services in a more cost-effective manner?
The existing 400 IT systems were combined into 50 IT services, each with their own service description and a service catalog. Sofigate supported mapping and building the basic ITIL processes. An inclusive model of change management employed by Sofigate was the real cornerstone of NCC’s transformation process.
NCC’s IT function grew into a true partner and developer of the company’s business operations. This is the reason why the group no longer simply speaks of an IT unit, but instead uses the wider moniker ODIT – for Operations Development & IT. The transformation acted as a real mandate-builder for ODIT inside the group.