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ITSM Business Analyst/ Consultant

ITSM Business Analyst/ Consultant

If you are a seasoned ITSM Business Analyst Consultant who’s looking for new challenges and more freedom, you are in the right place. We are looking for experienced and independent colleagues for our Swiss client’s projects, that are both interesting and challenging.

About Sofigate CEE Zrt.

We are the largest team of senior ServiceNow technology experts in Hungary. As a subsidiary of Sofigate, we have strong ServiceNow technical and business background.

Sofigate is a Nordic Regional Elite Tier Strategic Partner of ServiceNow having delivered 1000+ successful ServiceNow projects for 200+ customers, and our exceptional experience was recognised by ServiceNow as granting us with the #1 EMEA Elite Tier partner award.

We’re proud to offer a unique working environment that’s built around the needs of our expert team.

Flexible working conditions: We understand that everyone’s lives are different, which is why we offer flexible working hours and the ability to work from anywhere. This allows you to manage your time and to get the best out of your work and your free time.

Competitive compensation: We beat the Hungarian market with our compensation package, which includes opportunities both for employees and contractors.

Independent work within a supportive senior team: We believe in a collaborative and supportive work environment. Our close-knit team is always ready to help each other out.

Nordic working environment: As part of a Nordic parent company, we embrace the Nordic working culture of fairness, equality, and trust. We believe in creating a positive work environment where everyone is valued and respected.

Who are we looking for?

We are looking for an ITSM business analyst consultant who like to pursue a career within business automation, working with the most innovative solutions on the market, ServiceNow.

This time, we are exclusively seeking a contractor colleague who feels comfortable in an independent, fully remote role.

Within the Platforms team we collaborate with our customers in finding the next innovative solution that will support the customer to achieve better business results. Our work includes clear requirement specifications gathering involving both process and technology aspects. We always base our advice and implementations on proven best practices. Working as our customers’ trusted architects, we secure the platform for the future, and provide solutions to support their business demands. We work agile with prototyping to show early effects and opportunities.

To sum it up, you’ll benefit from the following skills:

  • 4+ years experience with ITSM processes with demonstrated experience of customer consulting
  • Business fluency in German and English are both essential
  • Passion about ITSM and ESM and lifelong learning
  • Implementation experience of ServiceNow is nice to have, however willingness to learn ServiceNow is a must
  • Self driven attitude and able to work independently

Key Responsibilities:

  • Work with our Swiss customers to be able to deliver the best quality solutions to them
  • Lead ServiceNow ITSM assignments with customers and developer teams
  • Participate in agile ServiceNow ITSM projects, stand ups, sprints, development, etc.
  • Support and improve existing customers’ ServiceNow ITSM features

About Sofigate

We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. That’s how we create sustainable customer value. In practice, that means helping our customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions, like Salesforce, ServiceNow and SAP.

As leaders of Business Technology management, we are the founder of the Business Technology Forum, the developer of the Business Technology Standard. Our team of 800+ professionals based in 8 offices across 5 countries – Finland, Sweden, Denmark, Hungary and Poland – are always ready to help, both our colleagues and our customers. At the very core of our being are our values: dare, care and grow. We dare to challenge the market, foster a community that cares about our people and drive growth with a customer centric business vision.

Take ownership of your work. Own your future

As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. We have an international, vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us – it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable.

We do not leave the future up to chance. We take ownership of it. You can, too. Own your future!