As companies are operating in a constantly changing environment, where trends, new technologies and competitors are changing the landscape, organisations in different industries are realising they have become software companies. As company strategies now list digital transformation as a key target, many organisations struggle to build needed capabilities within their organisations.

Business leaders are facing more pressure to deliver better customer experience and improve agility to meet set organization priorities. They have the need to deliver new IT solutions far faster than what are the capabilities of the current organization. Since many IT services can be deployed fast through cloud services, many business leaders are forced to find round routes through the IT and implement new solutions without the help of IT.

This is understandable, as traditionally IT has been delivering services such as infrastructure and end user services for users through well managed processes. Traditional IT is more focused on stability than delivering agile solutions for the benefit of the business.

Business Technology is the bridge between strategy and implementation

This is where new thinking can help as it shows how organizations can combine both business agility and IT stability under the same jointly coordinated umbrella of Business Technology. Once the organization has chosen right people, adopted right tools and deployed right concepts, it is better able to answer to digital challenges with adequate response.

Indicators of Business Technology maturity

Many organizations struggle to measure success in digital transformation. How do they know when they have reached high enough maturity level on Business Technology in their organization?

  • Key decision makers are investing their time and resources on customer experience.
  • Clearly defined innovation process.
  • Full transparency of technology budget through the entire organization.
  • Joint coordination of development portfolios and roadmaps on operational level.
  • There are ways to invest fast on new innovations.
  • Organization has a responsibility for collecting information of new technology possibilities.
  • Integrated capabilities and functions.
  • Good operation between different organizational units.

Indicators of IT department maturity

Although many aspects in the IT organizations role change, there will still be need for detailed processes and slower ERP development because the entire organization cannot be developing new mobile and web services. The need for traditional IT department role will gradually reduce as more and more software vendors create ever more sophisticated solutions as an easily configurable cloud services.

Business Technology thinking requires a mindset shift from the IT department. Here are maturity indicators to tell if your organization is heading to right direction.

  • Clear focus on service design.
  • No need for shadow IT.
  • IT personnel and security are enablers for the business.
  • End to end visibility of IT services.
  • Agile development utilized in service development.
  • IT is often first to implement new technology in internal services.
  • There’s a function for coordinating all vendors.

Organizations which can reduce duplicate work and utilize best expertise of all organizational units are in a better place to succeed. Business Technology is the next natural step for organizations seeking answers how to better use new technology to serve organizational targets in more effective and coordinated manner.


Author: Kati Lehmuskoski

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