A guide to a successful ITSM renewal
The most common issues in IT Service Management renewals and how to avoid them
Assess your readiness for
ITSM renewal
The decision to kickstart a renewal of an organisation’s IT Service Management (ITSM) platform is typically influenced by two main factors. Firstly, the current platform is nearing the end of its lifecycle, making it no longer cost-effective to maintain. Secondly, it has become apparent that the existing ITSM platform no longer meets the requirements and objectives of the organisation.
Before diving into the renewal process of the ITSM platform, it is important to take a comprehensive look at the current state and maturity of IT Service Management practices. Challenges within the overall IT Service Management can significantly affect the effectiveness and value of the upcoming ITSM platform renewal. Ignoring these underlying issues can lead to a painful renewal process and outcomes that do not meet the expectations.
In this guidebook we cover some typical issues that may arise during an ITSM renewal project, and offer solutions to them. Download the guide by leaving your contact details!
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4 key areas to consider
before diving into your ITSM renewal project
1
ITSM Platform Maintenance
and Development
2
IT Services
3
ITSM Processes and Practices
4
The Support Model
Let us help you succeed
With a partner who knows their way around ITSM renewals and has
seen it all, it’s easy to avoid pitfalls and see better results – fast.
We have over 20+ of experience working with IT management and transformation projects – we know how you can best approach your
ITSM renewal.
You lead the change, let us help you succeed in it!
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