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Boost work efficiency with technology that serves people: three ServiceNow success cases

The majority of internal work in organisations is repetitive and ineffective. Siloed platforms, broken processes, and a lack of unified working practices are to blame. With a digital workflow platform, organisations can improve employee experience and boost work efficiency up to 85%. By doing this, your organisation will have the tools to answer to the work trends of the future.  

The way we work has been through upheaval and future work trends reflect that change. Our new everyday of remote working has generated a need for stronger boundaries between work and free time, as well as more structure during the workday. As a result, employees and employers alike are looking for new ways and tools for bringing that structure and order into their working days.

Just a single integrated digital platform solution can help your organisation remove redundant and inefficient work processes. Digital workflow management platforms such as ServiceNow can soothe many pains of our new working lives. With such a platform, you can:

Digital platforms are a way to answer future work trends

Another work trend of the future is shifting focus from where we work to how we work. Automation is just one of the tools that can be used to lighten the load of your employees and build more efficient processes. Digital workflows can help mitigate issues which arise when work is no longer tied to any one location or time of day.

Say you have a question for finance about adding a new customer account. Before, you could march up to the company’s finance department and ask your question. Now, for most of us, it’s no longer possible. Luckily, new platforms and services are bridging the gap. They offer portals and apps through which you can get an answer to your question quickly. Or, with ServiceNow, you could simply input all the information of your new customer account into a single portal yourself. From there, it will be updated to all related systems through an integration – simple and efficient!

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Efficient workflows support business goals and build employer brand

Digitalising workflows has a massive positive effect on employee experience. As a result, it can also impact employer branding – would you want to work for an employer who still uses an Excel sheet for a CRM or unstructured e-mails for managing business development needs? Companies that provide tools to support a modern way of working will be more enticing as employers in the future.

By helping your employees be more efficient at their job, you will create a great employee experience. By removing or at least minimizing dull repetitive tasks they will be able to focus on more engaging or challenging tasks. You can do this by utilizing all the benefits provided by the platform such as cloud, mobile apps and portals, AI capabilities, and integrated data workflows that remove process complexity.

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The cases of cross-platform workflow management done right

Most organisations already utilise digital platforms in customer relationship management (CRM) and enterprise resource planning (ERP). However, there is still a need for superior cross-platform workflow management. Here are three cases to showcase the benefits of when ServiceNow is applied:

1. A grocery chain simplified everyday work in all locations

Before the company implemented ServiceNow as their workflow automation platform, store managers and workers needed to contact different service providers depending on if the issue was, for example, a broken shelf or a cash register that didn’t update. After the ServiceNow implementation, they can solve all issues using one platform. No need to remember who is responsible for the premises, or what the number of IT support was.

2. Smooth onboarding in a high-security environment

A company operating in a business requiring high security has harnessed ServiceNow to ensure onboarding new employees goes smoothly and securely, always. There are many important steps when bringing a newcomer into this type of environment: background checks, training, providing them with an ID card and access to the premises and so on. All this can be easily taken care of through one platform, thanks to ServiceNow.

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3. Time is money for a project-based business 

For a company operating in a project-based field, time truly is money. By implementing ServiceNow, our customer company was able to make establishing projects easier and faster and free up project managers’ time by using digital workflows. Before, they needed to order devices from one place, marketing materials from another, and project related data updates from a third one. Now, they can order all products and services required for a successful project setup through a single portal. Automated workflows also ensure invoice details and other finance-related information is always available at the right time, in the right place.

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Juha Kujala is 2-time customer of ServiceNow and nowadays CTO of Service Management at Sofigate. His professional ambition is to drive organisations and ecosystems towards service excellence by applying new technologies and methods. Juha has strong experience of ServiceNow architecture and development of service management in both customer and service provider environments.

Johan Haglund is longtime developer and architect of ServiceNow and currently have the position as CTO of Technology Solutions Sweden. His professional mission is to drive and help organisations in their digitalisation journey using modern technology and platforms.