ServiceNow, praised as the world’s most innovative company by Forbes, is currently on tour demonstrating its latest release called London. Showing commitment to the Swedish market, John Donahoe, the CEO of ServiceNow, attended the launch event in Stockholm.  As the number one ServiceNow partner in the Nordics, Sofigate is uniquely positioned to assist companies in leveraging the full potential of ServiceNow to maximise the development of their business.

What makes ServiceNow so innovative?

According to Forbes, the answer is twofold: simplicity and customisability. By being simple, ServiceNow can be set up and implemented for use without the need for in-depth technical knowledge. Once up and running, its extensive customisability provides a remarkable scalability, allowing users to add functionality as needed and staying true to its concept of making work better for people. More than just an ITSM tool, ServiceNow also offers a wide range of solutions for areas such as HR, Security, Customer Service, IT and Business Applications.

What is new in the London release?

The London release of ServiceNow brings a range of new features – the Virtual Agent chatbot perhaps being the most groundbreaking. Supported by cloud AI, it provides users with a new interface for performing routine activities and is estimated to be able to handle 15-20 % of these activities in HR, Customer Service and ITSM. As such, it allows ServiceNow customers to reallocate staff time for other tasks. Additionally, the London release brings other renewals such as Major Issue Management, Walk-up Experience, Insights Explorer, Security Incident Response and Employee Document Management.

Why Sofigate?

With more than 500 employees in Finland, Sweden, Denmark and the UK, Sofigate is the leading ServiceNow partner with 120+ ServiceNow professionals as well as the leading Business Technology company in the Nordics. Since the start of Sofigate’s ServiceNow partnership back in 2009, we have helped more than 75 Nordic customers to achieve business value through the ServiceNow platform by optimising IT Service Management and IT Operations Management, as well as more business-centric processes through Enterprise Service Management. Sofigate is also a frontrunner in Service Integration and Management (SIAM), a concept increasingly relevant for large enterprises in a world of outsourcing and multivendor ecosystems. We can shorten the time to ServiceNow go-live substantially by leveraging Sofigate’s Best Practice SIAM-ready configuration package for ServiceNow, which has been co-created together with some of our major customers. This allows the customer to gain value faster while also focusing more on the end-user experience to accelerate digitalisation.

For more information on our ServiceNow offering in the Swedish market, please visit our website or contact:

Anders Westberg,Sales Representative for Sofigate Sweden or,

Sofigate Sweden’s Managing Director Björn Olofsson

For representatives in Sofigate’s other offices please contact:

Elisa Nieminen, for Sofigate Group

Amal Lad, for Sofigate United Kingdom

Morten Bech, for Sofigate Denmark

 

Author: Oscar Wiklund, Sofigate Sweden

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