Certified Business Technology Leader

Length: 2 hours

The purpose of the introductory module is to

• open the discussion on business technology management challenges,
• give information on the structure and schedules of the training program
• introduce the participants to the training methods to be used during the program
• provide instructions for the pre-assignments
• create a starting point for networking with others

Length: 2 days

Day 1: Business Technology Operating Model

A clear and well-functioning operating model for implementing business strategy ensures allocation of technology investments the most effective ways. It enables efficient operation of the services while shifting the focus towards faster development of new digital services.

In addition, being able to cater the different business needs through a value stream-based operating model enhances the company’s ability to allocate the resources the right way and add more value to business with technology.

This training day gives an overview on various best practices and tools related to business technology operating model and how it has been taken into use in various organisations. The day consists of various keynote presentations spiced up with teamwork exercises related to real-life challenges introduced by CxO-level visitors.

During this training session, the participants will learn how to:

• build technology roadmaps to realise the company’s strategic goals
• serve the different business needs with value stream-based operating model
• ensure a successful transformation with supporting tools and practices
• create a fully operational organisation when adopting the Business Technology Standard’s roles and responsibilities

Day 2: Ecosystem development

Every company needs partners and service providers in order to become more creative and, at the same time, ensure optimised sourcing of services.

Ensuring the commercial models early-on, using incremental sourcing approach and constant optimisation of the sourced services are essentials to stay competitive in the marketplace.

This training session gives insights on how to source the services the optimal way and how to have long-term perspective when developing the service lifecycle. It also focuses in importance of having a strategic view in ecosystem development and how to ensure proper management of resources.

During this training session the participants will learn how to:

• build a sourcing strategy that creates competitive advantage
• protect the company’s intellectual property rights
• make agreements in digitized world
• build an effective vendor ecosystem
• calculate and communicate the value of technology

Length 2 Days

Day 1: Demand Management
 
The main objective of demand management is to translate business needs into concrete actions in the most efficient way possible.
 
This training session helps understand how demand management should be organized and how demands from different sources are prioritized. It also provides participants with an effective way to test the feasibility and business potential of an idea through the concept development process.
 
During this training day, you will learn how to:

• Refine ideas into viable concepts for development
• Accelerate an innovation culture and establish consistent work practices for idea development
• Create adequate and flexible control and prioritization mechanisms
• Collaborate effectively with partners during the concept development phase
• Ensure business-driven utilization of data

Day 2: Development Management
 
This training session introduces various development methodologies. It covers what to consider when selecting the appropriate methodology for approved business initiatives. Additionally, the session discusses how to create a governance model that enables the management of development projects without compromising speed.
 
During this training day, you will learn how to:

• Select the best development methodology
• Manage and prioritize development requests
• Ensure the realization of business benefits
• Develop an agile mindset and way of working
• Allocate resources to different projects
• Implement a suitable governance model (Minimum Viable Governance)

Length: 2 days

Day 1: Service Excellence

Well-functioning, secure and supported services are a must when a company want to create an excellent customer experience and ensure that the customers want to keep on using services. The services are produced by teams consisting of company resources and external partners and for the operational excellence there needs to be clear processes and integration management in place.

The services need to be constantly monitored and developed with clearly defined roles and responsibilities. In addition, the users of the services need to have an easy-to-use and accessible way to find and order the services.

This training session gives insights on how to develop the needed capabilities (people, processes and tools) for efficient service management and integration in your organisation. It gives also guidance on how to build service roadmaps and manage the whole service lifecycle.

During this training session, the participants will learn how to:

• build secure, scalable and maintained services
• plan the services by using service lifecycle thinking
• make and maintain a service catalogue
• become an excellent service manager
• build, organise and run service integration

Day 2: Next-Level Service Management with Robotics and Automation

Modern service management requires tools and automated processes to ensure cost efficient and robust way to develop and operate services. Robotic Process Automation (RPA), Artificial Intelligence, IT and Enterprise Service Management tools together with process and system integration tools ensure that there is a solid digital platform on which to integrate and develop new services faster and ensure even better employee and customer experience.

This training session introduces the elements for building an enterprise-level service management including the automation of business processes and services.

During this training session, the participants will learn how to:

• develop a roadmap for service automation
• use AI and robotics in service management
• use different tools to create automated service request processes