Service Management

Building smart digital services with great user experience.

Building digitalised services

Services are the essence of future organisations. Our mission is to create smart, automated services and change the way of working. Create tomorrows digital enterprises already today.

Fast delivery and true benefits rely on concepts: practical, production ready packages that are developed within our client ecosystem and combine industry leading platforms, Business Technology framework and experienced people.

Our key principles are guaranteeing a brilliant user experience, building smart processes and creating ecosystem wide integrations.

Service with market leading Service Management platforms

ServiceNow has been selected as the most innovative company by Forbes 2018 and Sofigate has the biggest ServiceNow talent pool in the Nordics. We have had the privilege to deliver several solutions for IT Service Management, Enterprise Service Management, Customer Service Management and IT Operations Management.

BMC is recognized Magic Quadrant Leader by Gartner six years in a row. Sofigate implementations with BMC products focus on Operational Technology Management, IT Service Management, Discovery and Automation.

Our services include:

Advisory
Implementation of solutions, processes and platforms
Continuous service
Training
License sales

FAST RESULTS WITH DIGITALISATION PLATFORM

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BENEFITS

WORLD CLASS CUSTOMER EXPERIENCE

Consumerize user experience across all services.

EFFECTIVE WAY OF WORKING

Take a step towards value adding work through automation, intelligence and digitalisation.

END TO END
CONTROL

Manage services and ecosystems end-to-end.

OUR CUSTOMERS SAY:

Sofigate team was very committed and motivated on carrying out the implementation project.

Feedback from customer satisfaction survey

OUR CUSTOMERS SAY:

Sofigate has been a very efficient and flexible partner and the end-result was a success.

Feedback from customer satisfaction survey

OUR CUSTOMERS SAY:

On time, under budget, good spirit, great product.

Feedback from customer satisfaction survey

BEST PEOPLE, PRACTICES AND TOOLS

True impact is achieved when innovative tools are combined with smart people and lean practices. Sofigate can build you a team that ensures your success by building a new Way of Working, introducing Business Automation, implementing SIAM processes and training new capabilities.

Sofigate’s Organizational Change Management (OCM) and Way of Working (WoW) professionals guarantee that people are onboard and change is managed also from the people perspective. In our projects we join the forces of technology and people to make sustainable results.

What would digital enterprise be without robotic process automation (RPA) and intelligent business ecosystem integration? Our Business Automation team helps to find the best fit use cases and implements end-to-end automated processes.

Management and Integration of Services team offers professionals, practices and services to run the services utilising platforms that our Service Management teams have built.

Support Center is crucial part of our delivery and provides continuous support for our customers.

WAY OF WORKING

BUSINESS AUTOMATION

chain link MANAGEMENT AND INTEGRATION OF SERVICES

SUPPORT CENTER

Business Technology Standard Capability Model

BASED ON AN OPEN SOURCE STANDARD

Our concepts are based on and utilise Business Technology Standard, which is an open source technology management framework.

Read how to organize and implement the elements of service management by following Business Technology Standard. You can use it to asses your current state or as a reference model for your development program.

Move to BT Standard

OUR TECHNOLOGIES

ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it — fast, simple, easy.

4me’s mission is to disrupt the market with its cost–effective and service-centric approach. 4me offers all the capabilities an organization needs for service management, extending from ITSM to ESM (HR, FINA, Legal, Facilities etc.)

BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.

ONEiO offers integration as a Platform services. We have built several service management ticket integrations using ONEiO.

Happy Signals helps customers improve their internal services’ performance by measuring and analysing employee happiness and productivity.

Service Management

Building digitalised services

Service with market leading Service Management platforms

FAST RESULTS WITH DIGITALISATION PLATFORM