Sofigate Robotics as a Service

Automation is the key to transform your business to next level

In today’s business world, technology is everywhere and everything in the business landscape is digital. Organizations are forced to constantly look for ways to optimize their business and production processes with the goal of improving the value delivered to customers. Traditional functions can no longer stay competitive without maximizing their productivity and freeing capacity to tasks with innovative and creative nature.

Sofigate’s Robotics as a Service (RaaS) supports you in harnessing the means of automation to create value and reallocate capacity, which has become the new core element driving new business opportunities. Sofigate RaaS provides a complete solution for the Automation of Knowledge Work (Business Processes), utilizing Artificial Intelligence in the Customer Service and applying Machine Learning in Decision-Making.

What is robotics as a service and what we offer

Sofigate’s Robotics as a Service (RaaS) portfolio includes critical building blocks for automation of today’s business processes. RaaS portfolio consists of the following solutions (learn more later on this page):

RaaS Process Automation – Robotic Process Automation to Automate Business Processes
RaaS Virtual Assistant – Chatbot and Voice Assistants to Enhance Customer Service
RaaS Intelligent Decisions – Machine Learning to Automate Decision Making

RaaS portfolio seamlessly integrates automation technologies to be leveraged by the customer. All products in the Sofigate RaaS product family are built using modern, scalable and robust technology to deliver critical business needs of our customers.

Sofigate´s Robotics as a Service model provides you A one-stop-shop of automation:

Holistic, end-to-end cloud service for Process and Customer Experience Automation, fully led and provided by Sofigate
Secure delivery from certified data centers, located and managed within EU/ETA area
Certified and trained solution experts to configure, test and maintain the RaaS environment
Mentoring and training in each step of the implementation process

RAAS SUITE - SOLUTIONS

Above all the goal of RaaS is to ensure a holistic approach is taken to maximize business potential through operational efficiency and continuous improvement and change.

RaaS Process Automation

Sofigate’s RaaS Process Automation is a solution which utilizes Robotic Process Automation (RPA). RPA is way to economically automate manual tasks in electronic systems executing automated workflows in the organizations of any industry. This technology is ideal for high volume, well described processes, transactions or workflows. RaaS Process Automation is based on the market-leading RPA Platform hosted in the cloud. RaaS Process Automation can easily be implemented and safely integrated to companies’ any electronic processes and transactions such as service management tasks or business transactions. The solution executes processes in the cloud, so there is no need for any change in the applications or infrastructure, and RPA workflows are easy to set up. The robots are trained by humans to perform user-interaction tasks, and with the help of AI, they can work autonomously with continuously improving efficiency.

RaaS Virtual Assistant

Sofigate’s RaaS Virtual Assistant is a solution where computer simulates human in the customer-facing services. These include services that are interfaced by the customer either via portal, voice or physical visit. RaaS Virtual Assistant is based on technology that seamlessly integrates with customer’s current self-service channels. RaaS Virtual Assistant can be integrated with any modern technology that customer is utilizing in the customer-front. Interfaces to customer include chatbot, voice assistant and physical robot.

RaaS Intelligent Decisions

Sofigate’s RaaS Intelligent Decisions is a solution to automate decision-making in the operations based on the historical data. Operations can be related to business or support processes and with the RaaS Intelligent Decision, the manual labor in the service delivery is minimized. RaaS Intelligent Decisions is based on the technology of the market-leading ESM and ERP platforms. Its capabilities can be used to automate classification, categorization, routing and resolution of the electronic tasks related to the business operations.

Benefits of using RaaS

Companies, which are looking to expand their business, are usually taking the first steps to digitalise their services and processes with the help of Intelligent Automation. Sofigate RaaS is the tool for succeeding in the Digital Transformation. The main goals are to reduce costs, increase service quality and improve productivity.

Cost reductions are gained when processes are made as efficient as possible through Automation: by maximizing quality and speed, but also by minimizing errors. In return, efficient processes enable people to focus on more motivating tasks and to utilize their core competencies, which creates more possibilities for new business innovations and solutions.

Business Benefits:

Increasing Scalability for managing resources in a more efficient way

Enhancing Operational efficiency

Improving Service & Process quality and availability

Upgrading Customer Experience

Boosting Employee satisfaction

Allocating Employee skills