MANAGEMENT & INTEGRATION OF SERVICES

Better services at lower costs.

MANAGING AND INTEGRATING technology BASED SERVICES

There is a direct link between the quality of business technology services and business efficiency, since more and more business processes are supported by technology. Global megatrends such as cloudification, robotisation and individualisation have an impact on the services used by the business, requiring them to be managed with high level of professionalism.

To be productive within the organisation and successful in digital business, it is crucial to assure an integrated and harmonised service experience regardless of what are the underpinning elements or service providers. At the same time, there is need for agile and responsive solution and service development.

TRUSTED PARTNER

We have made a long way in management and integration of business technology services. Our experienced professionals understand the big picture and can provide results quickly using best practices and predefined concepts and models.

Our services include

service management talents
concepts and models based on best practices
service lifecycle management services
service integration services
service automation services

BENEFITS

OPERATIONAL EFFICIENCY & COST SAVINGS

Faster lead and response times through integrated processes. Improved total cost efficiency through automation.

IMPROVED BUSINESS PRODUCTIVITY & USER SATISFACTION

Less technology issues affecting business continuity. Happy end users via improved service experience.

BUSINESS BENEFITS REALIZATION

Improved utilization of business technology investements through continuous monitoring and feedback loop.

Only way to get good reliable view on IT services performance is to ask our customers - end-users - and then build continuous improvements on this type of fact-based data. Sofigate helped us to build that baseline.

OLLI MÄKILÄ

Head of Demand and Enterprise Architecture, Caverion

Sofigate has supported us in SIAM from the very beginning by helping us to define our own SIAM strategy and the model, training the model to our personnel as well as implementing SIAM platform into our new IT ecosystem.

KIRSI HEIKURA

Head of IT Development, YIT

BEST PEOPLE, PRACTICES AND SOLUTIONS

Service Excellence means various parts of service delivery working efficiently together. You can ensure successful services by defining the big picture as well as developing people and tools.

Our Management and Integration of Services works seamlessly together with other Sofigate concepts and offering, such as the ones listed on the right.

WAY OF WORKING

SERVICE MANAGEMENT

BUSINESS AUTOMATION

BASED ON AN OPEN SOURCE STANDARD

In the digitalised fast-paced world, a commitment to openness and sharing is the way to go forward. Our concepts are based on and utilise Business Technology Standard, which is an open source technology management framework.

Read how to organize and implement the elements of service management by following Business Technology Standard. You can use it to asses your current state or as a reference model for your development program.

Move to BT Standard

INSIGHT: ITIL 4 – DOES IT SUPPORT ORGANIZATIONS’ JOURNEY OF DIGITAL TRANSFORMATION

It could be said that ITIL 4 brings a new philosophy for service management, seeing the new service value system and how the service definition has been updated. Instead of focusing on creating outputs from a linear process of service creation, which ITIL v3 could lead you to believe, ITIL 4 more accurately states that the actual value from services occurs when services are consumed. This means that as an organization, your focus should be in creating services that enable value creation for the customer, which ITIL 4 calls “outcomes”.