PROCESS MINING

Process mining is a ready-fit solution for end-to-end performance acceleration revealing the black holes and spares of efficient business operations. We drive for operational excellence by streamlining your process flows, optimising for example employee experience, way of working and customer experience in each step of the process.

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STREAMLINE YOUR BUSINESS OPERATIONS WITH EFFICIENT PROCESSES

With innovative methodologies, market leading technology and in-depth knowledge and consulting experience in process development, we can deliver a holistic change faster than anyone else in the market. Add in process mining, and you can track and measure the business impact of your transformations. We help you achieve a remarkable competitive edge by well managed and functioning business processes.

Use your digital footprint to create visualised process charts and understand root causes of process deviations and inefficiency

Process Mining is an analytical discipline for discovering and improving real processes (i.e., not assumed/defined processes) by extracting knowledge from event logs readily available in today’s information systems (e.g. SAP, Salesforce, Oracle and Service-Now).

When preparing for a large-scale transformation, the organisation benefits from having a thorough understanding of its current state operations. From process development point of view, this means having all current process variations “discovered”. Knowing the deviations eases the move to standardised processes, which are often offered and supported by modern business technology​ solutions and systems.

Process mining is a great tool to ensure smoother and faster ERP transformations, business core solution developments and operating model updates ─ change programs that are essential for all organisations looking to grow and be successful in the digitalising market.

BENEFITS

IMPROVED OPERATIONS EFFICIENCY

  • Maximize performance and user experience by understanding the root causes of quality or inefficiency problems
  • Reach shortened lead time by eliminating bottlenecks and overlapping work​
  • Improve quality and efficiency by minimizing unwanted process variation
  • Achieve significant cost savings through optimized adoption of process automation and robotics.

BETTER CUSTOMER AND USER SATISFACTION​​ 

  • Design your processes to truly support complex customer journeys
  • Improved quality through fewer processing errors
  • Direct work force’s focus on actual value delivery

DECREASED BUSINESS RISK 

  • In-depth knowledge and insight of current processes reduce risks in future transformations, whether related to technology or ways of working 
  • Standardised ways of working​ are easier to manage 
  • Compliance ​with quality standards 

BEST PEOPLE, PRACTICES AND SOLUTIONS 

Sofigate has hundreds of management, consulting, change and technology experts which our teams collaborate with every day. We utilise our own concepts and best practices to deliver sustainable results to our customers. 

Process Mining technology is an integral part of starting the journey of renewing your business operations. It helps the transformation to succeed by ensuring the change is lead from the business perspective with fact-based insight for requirements. Process insight is invaluable for example in both pre- and post- ERP implementation as well as in ERP consolidation related projects.

Organisational Change Management (OCM), a concept utilised in Sofigate’s  Way of Working  offering, helps our customer to manage and lead the people side of change in all transformations. Change management experts make sure that the people experiencing the change know and feel they are an essential part of our customer’s transformation journey. 

With the process insight we can help our customers in their journey of becoming an intelligent enterprise by utilising our  Business Automation Services. 

OUR TECHNOLOGIES

PROCESS MINING INSIGHTS

INTERESTED? CONTACT US!

Simo Parkkali 

Process Mining Lead 

+358 44 756 0070 

simo.parkkali@sofigate.com