SOLUTIONS AND SERVICES SUPPORT

We deliver value-adding continuous service excellence for our Business Technology customers.

MANAGING, DEVELOPING AND SUPPORTING BUSINESS TECHNOLOGY SOLUTIONS

There is a direct link between the quality of business technology services and business efficiency, since more and more business processes are supported by technology. The Application Management Service (AMS) provides support for Sofigate customers helping them to fully utilize Business Technology solutions and applications. Our service includes service management, continuous support as well as development and maintenance services related to the solutions. We strive to ensure reliability, availability and continuous business benefit realization of our customer’s solutions.

TRUSTED PARTNER

We continuously monitor and develop our customer’s services to make sure they are always aligned with their business targets and development priorities. The development roadmap is created together with the customer and maintained and updated regularly.

Our service include:

Support Center, acting as key contact point for daily issues and service requests related to the managed solutions
Customer Care, ensuring the high quality of the running solutions, development planning and sharing best practices among Sofigate customer network
Application Operations, carrying the responsibility over the environment and controlling the health of the application
Application Maintenance, concentrating on preventive maintenance and problem solving
Small enhancement and development of the solution
Innovations and best practices to guide and support customers in developing their technology solutions.

BENEFITS

OPERATIONAL EFFICIENCY

Fast lead and response times on development needs and users’ support requests.

IMPROVED BUSINESS AND USER SATISFACTION

Less technical issues in solutions and services affecting business continuity.

BUSINESS BENEFITS REALISATION

Maintain quality and business fit as well as continuous development of the solution based on business requirements.

BEST PEOPLE, PRACTICES AND SOLUTIONS

Service Excellence means having various parts of service delivery working efficiently together. You can ensure successful services by defining the big picture as well as developing the people and technologies delivering it.

Our AMS and support services work seamlessly together with other Sofigate concepts and offering, such as the ones listed on the right: