SOLUTIONS AND SERVICES SUPPORT
We deliver value-adding continuous service excellence for our Business Technology customers.
MANAGING, DEVELOPING AND SUPPORTING BUSINESS TECHNOLOGY SOLUTIONS
There is a direct link between the quality of business technology services and business efficiency, since more and more business processes are supported by technology. The Application Management Service (AMS) provides support for Sofigate customers helping them to fully utilize Business Technology solutions and applications. Our service includes service management, continuous support as well as development and maintenance services related to the solutions. We strive to ensure reliability, availability and continuous business benefit realization of our customer’s solutions.
We continuously monitor and develop our customer’s services to make sure they are always aligned with their business targets and development priorities. The development roadmap is created together with the customer and maintained and updated regularly.
Our service include:
- Support Center, acting as key contact point for daily issues and service requests related to the managed solutions
- Customer Care, ensuring the high quality of the running solutions, development planning and sharing best practices among Sofigate customer network
- Application Operations, carrying the responsibility over the environment and controlling the health of the application
- Application Maintenance, concentrating on preventive maintenance and problem solving
- Small enhancement and development of the solution
- Innovations and best practices to guide and support customers in developing their technology solutions.